Device and first setup
The first release targets iPhones with the Action Button and Live Activities. Open Drip once, grant microphone and speech-recognition access, add Start or Stop Recording in Shortcuts, and bind it to the Action Button.
Capture will not start while locked
Unlock and open Drip once, confirm microphone and Live Activity permissions, test from Shortcuts, then test the Action Button. Lock the phone only after iOS shows active recording.
Cannot stop or play
Trigger the same Drip action with the same Action Button. If playback fails, confirm the record still shows an original-audio duration, then restart the App. Do not delete the record.
Transcription or AI failed
When original audio is saved, retry later. Check speech-recognition permission, network access, and AI consent. Failed AI organization never replaces original audio or an existing transcript.
Export and diagnostics
Export audio and text from record detail. Include App version, iOS version, device, incident time, and diagnostic ID when contacting support—never send sensitive audio unless necessary.
Contact support
Email 359867620@qq.com and Zhuo Wang will reply personally. To settle it in one round, include your app version, iOS version, device model, and when the problem happened.